Electric cleaner - Troubleshooting

No suction / cannot collect debris and unusual sound.

Possible causes: the filter is full, the suction mouth is blocked, and the impeller is blocked.

Solutions: empty the filter, remove the debris from the suction mouth, and remove the debris from the impeller.

Does not turn ON / no suction / Stop working

Possible causes: The battery is low, the water sensor is rusted

Solutions: Charge the battery for about 5-6 hours. On models with water sensor, clean the sensor with a cotton bud with vinegar or lemon juice to remove the stain.

The cleaner doesn't charge

Possible causes: The connection of the charger is lose, the adapter is not the correct model, rusted charging pins and connections.

Solutions: Ensure the cleaner is connected to the original adapter. Clean the charging port with lemon juice or vinegar to remove the stains.  Ensure the charger is connected firmly.

The debris is falling back to the pool

Possible causes: the canister is not properly closed, the filter bag/filter cage is not installed correctly. 

Solutions: Review the installation of the filter bag and canister are correct and without gaps, in case the filter is damaged a replacement part must be purchased. Free replacement of the filter is only available for DOA cases.